Problem
error message on outlook load stating there was a problem with a com module, which then could not be found referenced anywhere
Reason:
Someone has copied the .extended file in the outlook folder, which has references to invalid information.
Solution:
find the extended data file in the hidden folder %userprofile%\appplication data\local\microsoft\outlook or %userprofile%\application data\roaming\microsoft\outlook
rename the extension to .old or (re)move it the file. Outlook should rebuild correctly the next time it loads.
note: do not remove a pst or ost.
error message on outlook load stating there was a problem with a com module, which then could not be found referenced anywhere
Reason:
Someone has copied the .extended file in the outlook folder, which has references to invalid information.
Solution:
find the extended data file in the hidden folder %userprofile%\appplication data\local\microsoft\outlook or %userprofile%\application data\roaming\microsoft\outlook
rename the extension to .old or (re)move it the file. Outlook should rebuild correctly the next time it loads.
note: do not remove a pst or ost.
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